Partnering with IVDT Makes Sense
Partnering with IVDT Makes Sense
Integrated Visual Data Technology relies on its partnerships with North American lift truck material handling Dealers to promote, sell and support our products. Forklift dealers of all brands including OEM’s themselves look for reliable solutions to give their customers a productive edge within their workflow. The primary objective for any forklift dealer is to sell machines and subsequently parts and service to their customer base.
When an end user requests a solution outside the normal support offering many dealers are forced to take a leap of faith and research an appropriate product and take a chance that the manufacturing vender’s solutions will work and more importantly will be supported. If not the consequences of continuing business with that end users account fall solely on the dealer. At IVDT we understand that chain of responsibility and have been delivering best in industry productivity and safety solutions for over 30 years with a commitment to unwavering support. No forklift accessory company that manufactures onboard scales, and vehicle management systems has partnered with more dealers and supported the largest fleets in the industry. We are always encouraged and proud of our commitment to the material handling industry in the way that our dealers have become long term partners.
From the Perspective of the Service Team.
Often is the case that service management and or technicians are brought in to deal at the last minute. They are the ones that are responsible for both installing the product and supporting after the product introduction. We often feel that the opinions of the service department, aside from the end user are the true barometer of how a product performs. With nothing to gain or lose the service departments are quick to assess and determine the effectiveness of the solution.
Just some of the common feedback we receive on a regular basis that drives us to excel is the following.
Easy to install.
Technicians are extremely impressed with the ease of installation of the SkidWeigh Product. When compared to other systems, load cell or other the SkidWeigh system requires significantly less hours, usually 2. The longer an install takes the more the tech must answer to the billable hours. The second thing we hear all the time is how easy it is to calibrate and or setup our products. IVDT has engineered simplicity in all our products not just for end users but for installation teams as well. If a product is to be successful in a material handling application it has to bepractical, logical and executable. The last thing we hear comment about on a regular basis is how easy it is to get live support. Not just a return call but immediate live support when needed. At Integrated Visual Data Technology Inc. we pick up the phone 8 to 8 to accommodate all North American Time zones.